Refund policy
Here's a professional Return & Refund Policy tailored for Tensfit and the South African market. You can copy and paste this into your policy page:
TENSFIT RETURN & REFUND POLICY
At Tensfit, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns You have 30 days from the date of delivery to return your item. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Non-Returnable Items
- Items that have been used or washed
- Items not in their original packaging
- Sale or discounted items
Refunds Once we receive and inspect your return, we'll notify you via email. If approved, your refund will be processed within 5-7 business days to your original payment method.
Exchanges If you received a damaged or defective item, we'll replace it at no extra cost. Contact us within 7 days of receiving your order.
How to Return Email us at tensfit@gmail.com with your order number and reason for return. We'll provide you with return instructions.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Contact Us For any queries, contact us at tensfit@gmail.com or visit our website at tensfit.co.za.